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There has been a slight script update for TA. You can check it out here. We should be mentioning this on every service call.

 

Please assign all tasks for Brice to Yvonne for now.

 

​Trinity is offering an $89 off repair special right now. Customer needs to tell tech at the job and they will handle. 

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TA will renew current residential monthly TCC members. Any new TCC needs to be annual. Please see membership guide below for the monthly prices. 

 

TA will not be doing dryer vent work in summer. 

 

TA is a Trane dealer. We install usually Trane or Rheem. We can discuss others usually depending on their interest

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TA- when quoting prices for COMM jobs, be aware that we charge a 1 hour minimum to go out. So price to go out would be the DF and at least 1 flat rate hour. 

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TA does do duct installation for bathroom vent.

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TA does clean dryer vents (not in summer)

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TA does work on apartments. No condos. 

 

When scheduling a TCC visit, please use the HVAC MEMBERSHIP VISIT job type, use HVAC Maintenance job type for 1 time maintenances.

 

Going forward, DF are NOT waived with work completed, even for TCC members.

TA does have military/veteran discount 5%, and it can be added to the TCC discount at 15%. Not on the SALE of the TCC, but to any services we provide.

 

Moving forward, we will not be waiving the SF when work is completed on site. The SF will be additional to any repair costs. You can still waive the SF with pushback for LSA/PPC calls to book them.

 

If you renew a TA membership- please put a note at the top of the job summary (Maintenances only) stating “Membership is paid in full” so the technicians know not to try and sell a membership during the maintenance. They are having some issues on their end seeing the memberships that we sell.

 

Quotes are good for 90 days for now. Please task Brandee to schedule. Also task Brandee for warranty and permit issues.

 

Going forward please start adding what the SF/Diagnostic fee will be ($89, $69 or $135) on the job summary. So for example SF: Y, $89.

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Yvonne Bell handles all HR related requests. If a customer calls in asking for employment verification, you can give them Yvonne's email.