South Florida Overflow Project

Brand Names

ROME AIR / GREEN ELECTRIC / EMERALD HOME SERVICES

 

Call tracking form: Click here 

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GREETING: THANK YOU FOR CALLING, (NAME) SPEAKING. HOW MAY I HELP YOU?

 

(If the customer asks if this is ‘Rome Air’, ‘Don Green Electrical’ or ‘Emerald Home Services’ - the answer is yes)

 

DISPATCH FEE: $69.95 (applied toward the total when move forward with the work)

 

OFFERS:

· Electrical Services, Electrical Safety Inspections - Book the job for weekday

· HVAC services (maintenance, service calls, ac estimates, duct cleaning estimates, duct replacement estimates)

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· Pool Heating Services – thank them for calling, let them know we’d be happy to help them but that we’d have to have someone call them back and take a message. They will get a callback

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· CALLBACKS (meaning we were recently out – 30 days – now not working): let them know we’re happy to help, take their preferred schedule time and let them know we’re checking our schedule and getting back shortly

 

CUSTOMER SERVICE ISSUES / ANYTHING NEEDING TO GET INTO ACCOUNT: I would love to help you with that, in order to do that l can have a manager return your call as soon as possible

 

LESLIE – is the name of the soon to be former CEO. She is very active and involved still.